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Previous issue date: 2006-11-20 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / This master s dissertation deals with motivation and the meaning of work amongst bank employees. This is done considering a cognitive perception. Work is understood here under a social and subjective comprehension, once it deals with significance attribution. Motivation is the process that rules choice of the different possibilities of individual behavior, all of which according to the Expectation Theory. This study aims to analyze the implications of the productive restructure, since it is related to technological innovation, organizational changes and management, in motivation and work significance. Thus, the objective of the research is to verify motivational differences and the meaning of work amongst bank employees. This is done in two distinct moments of the productive restructure of bank employees in Natal-RN. The research is divided in two parts. In the first one, changes that occurred in banks between 1999 until 2005 were identified by the means of interviews with 7 bank managers. The analyzed perspective was training intensifying, quality emphasis of customer attendance, the use of automation/technology, staff stabilization, change in staff profile, work intensification, etc. In the second study the Inventory of Motivation and Work Meaning was applied. Thus, questions related to work focus, social demographic data, in 187 bank employees were dealt with. The collected data was compared to data from previous work. It was observed that productive restructure has a reflection in the meaning of work increasing self-expression, economical reward, and responsibility in work conditions. All of the item mention beforehand maintain the level of inhumanness and consummation and respond as being the characteristics of the real work environment. On the other hand, bank employees value less justice, self-expression and more the survival perspective, implying instrumental values to work. As for motivation, it is increased among bank employees. These employees have greater expectations that their work produce results since they believe in their interference in work results / A presente disserta??o estuda a motiva??o e o significado do trabalho entre banc?rios, sob uma perspectiva cognitiva. Entende-se o significado do trabalho como uma compreens?o subjetiva e social, pois deriva do processo de atribuir significado. A motiva??o ? o processo que governa as escolhas de diferentes possibilidades de comportamento do indiv?duo segundo a Teoria das Expectativas. Este estudo buscou analisar o reflexo da reestrutura??o produtiva, enquanto processo que engloba inova??es tecnol?gicas, mudan?as organizacionais e de gest?o, na motiva??o e significado do trabalho. Para tanto, objetivou verificar diferen?as na motiva??o e no significado do trabalho dos banc?rios em dois momentos distintos da reestrutura??o produtiva em bancos de Natal-RN. Por isso, esta pesquisa est? dividida em dois estudos. No primeiro, identificou-se, a partir de entrevistas com 7 gerentes de ag?ncias banc?rias, as mudan?as ocorridas nos bancos entre 1999 e 2005, tais como: intensifica??o dos treinamentos, ?nfase na qualidade do atendimento ao cliente, intenso uso da inform?tica/automa??o, estabiliza??o do quadro de pessoal, mudan?a no perfil do banc?rio, intensifica??o do trabalho, etc. No segundo estudo, aplicou-se o Invent?rio de Motiva??o e Significado do Trabalho; quest?es sobre centralidade do trabalho e ficha s?cio-demogr?fica, em 187 banc?rios. Os dados coletados foram comparados aos dados de estudo anterior com banc?rios. Observou-se que a reestrutura??o produtiva se reflete no significado do trabalho aumentando a percep??o de auto-express?o, recompensa econ?mica, responsabilidade e condi??es de trabalho e mantendo o n?vel de percep??o de desgaste e desumaniza??o, enquanto caracter?sticas que descrevem o trabalho na realidade. Por outro lado, os banc?rios passaram a valorizar menos justi?a e auto-express?o, enquanto valorizam mais a sobreviv?ncia, implicando um valor instrumental ao trabalho. Em rela??o ? motiva??o, observou-se um aumento da motiva??o dos banc?rios, visto que estes t?m mais expectativas de que os resultados do trabalho ocorram e acreditam mais fortemente que podem interferir nestes resultados
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/17574 |
| Date | 20 November 2006 |
| Creators | Varella, Janine Maranh?o de Campiello |
| Contributors | CPF:20112815472, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4785961E6, Coutinho, Maria da Penha de Lima, CPF:21842221434, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4768103E6&dataRevisao=null, Pinheiro, Jos? de Queiroz, CPF:66902991804, http://lattes.cnpq.br/5503576309484010, Borges, L?via de Oliveira |
| Publisher | Universidade Federal do Rio Grande do Norte, Programa de P?s-Gradua??o em Psicologia, UFRN, BR, Psicologia, Sociedade e Qualidade de Vida |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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