Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie

Description

Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

Links & Downloads

1. http://hdl.handle.net/10394/2124

Tags

Call centres

Job demands

Job resources

Emotional labour

Work-related flow

Additional Fields

Identifer	oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/2124
Date	January 2007
Creators	Visagie, Madelein
Publisher	North-West University
Source Sets	South African National ETD Portal
Detected Language	English
Type	Thesis