The mining industry plays an important role in the economy of South Africa. This industry is an employer of thousands of people and the development of South Africa has depended on the development of the mining industry in more than one way. However, working conditions in the mining industry is poor, harsh and dangerous and employees are also faced with job insecurity. This may lead to stressors in the working environment and these stressors, which are closely related to work characteristics, may have negative effects on employees as well as on their productivity levels. Studies relating organisational resources to work-related flow have provided additional evidence for the motivational potential of resources. The focus of this study is on job characteristics, consisting of job demands and job resources and whether these characteristics can foster work-related flow. The objective of this study was to determine the relationship between job demands, job resources and work-related flow and to determine whether the availability of job resources and the lack of job demands foster the experience of work-related flow. The research method consisted of a literature review and an empirical study. A cross-sectional survey design was used o collect the data. An availability sample (N = 326) from employees in the mining industry was taken. The Job Demands and Resources Scale (JDRS) (which was developed for the purpose of this study to measure job demands and job resources for employees in the mining industry) and the Work-Related Flow scale (WOLF) and a biographical questionnaire were also administered The statistical analysis was carried out with the help of the SPSS programme and AMOS programme. The statistical methods utilised in the article consisted of descriptive statistics, Cronbach alpha coefficients , Pearson product-moment correlation coefficients and structural equation modelling methods. Pearson product moment correlation in this study showed that Supervision correlated positively with Task Freedom, Support, Pay and Benefits, Opportunities for Growth and Resources Availability. Workload correlated positively with Working Conditions. Working Conditions correlated positively with Working Hours and negatively with Resources Availability. Task Freedom correlated positively with Opportunities for Growth and Intrinsic Motivation, and Support correlated positively with Opportunity for Growth Pay and Benefits correlated positively with Opportunity for Growth and Resource Availability, whereas Opportunity for Growth correlated positively to Work Enjoyment. Resources Availability correlates negatively with Working Hours, and Absorption indicates a positive correlation to Work Enjoyment and Intrinsic Motivation. Work Enjoyment correlates positively to intrinsic Motivation A structural model of work-related flow for employees in the mining industry comprising of job demands, job resources and work-related flow was tested. Job Resources (i.e. Supervision, Task Freedom, Support, Pay and Benefits, Opportunity for Growth, and Resource Availability) may have a positive impact on Work-Related Flow and could increase the levels of work-related flow of employees in the mining industry. Job Demands (i.e. Workload, Working conditions, Job Security, and Working Hours) has a negative impact on Work-Related Flow, thus job demands may negatively influence the experience of work-related flow in employees in the mining industry. Recommendations for future research were made. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.

The technological era in which modern day organisations function, attempting to make every aspect of service more efficient and customer friendly, has cultivated a need within organisations to invent new ways of service. Call centres are one way in which organisations are trying to improve their customer service. For this reason, telephone call centres are one of the fastest growing segments of the service sector. The growth in call centres is attributable to the benefits that they offer organisations. Call centres can improve service and retain customers, increase sales and/or revenue and reduce costs and/or improve efficiency. For this reason, organisations are placing an increasing emphasis on the role of call centres regarding the competitiveness of the company and increased pressure on call centre agents. Research indicated that there are certain stressors in the call centre industry. This is emphasised by the high turnover rate and by high absenteeism levels in call centres. Although some studies seem to suggest that working in call centres can be interesting, overall it seems that working in call centres is a stressful experience. The objective of this research was to investigate the relationship between job characteristics, work wellness and work-related flow of call centre agents in an insurance company. A cross-sectional design was used with an availability sample (N = 176). A self-constructed instrument (JDRS) was used to measure the unique job demands and job resources in the insurance industry. Along with the JDRS, the Oldenburg Burnout Inventory, the Utrecht Work Engagement Scale and the Work-Related Flow Scale were used as measuring instruments. Results showed that the unique job demands in a call centre are pressure, working conditions, workload, and job security. The unique job resources are supervision, resources availability, task freedom, pay and benefits, opportunity for growth, and support. Work wellness was found to comprise burnout, work engagement and work-related flow. Multiple regression analysis showed that 6% of the variance in Mental Distance was predicted by Job Demands, with Working Conditions being the only significant predictor. Within Exhaustion, 11% of the variance explained was predicted by Job Demands, with Job Security and Working Conditions being the only significant predictors. No statistically significant predictions were obtained for Work Engagement and Work-Related Flow (i.e. Absorption and Flow). Recommendations were made for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

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The mining industry plays an important role in the economy of South Africa. This industry is an employer of thousands of people and the development of South Africa has depended on the development of the mining industry in more than one way. However, working conditions in the mining industry is poor, harsh and dangerous and employees are also faced with job insecurity. This may lead to stressors in the working environment and these stressors, which are closely related to work characteristics, may have negative effects on employees as well as on their productivity levels. Studies relating organisational resources to work-related flow have provided additional evidence for the motivational potential of resources. The focus of this study is on job characteristics, consisting of job demands and job resources and whether these characteristics can foster work-related flow. The objective of this study was to determine the relationship between job demands, job resources and work-related flow and to determine whether the availability of job resources and the lack of job demands foster the experience of work-related flow. The research method consisted of a literature review and an empirical study. A cross-sectional survey design was used o collect the data. An availability sample (N = 326) from employees in the mining industry was taken. The Job Demands and Resources Scale (JDRS) (which was developed for the purpose of this study to measure job demands and job resources for employees in the mining industry) and the Work-Related Flow scale (WOLF) and a biographical questionnaire were also administered The statistical analysis was carried out with the help of the SPSS programme and AMOS programme. The statistical methods utilised in the article consisted of descriptive statistics, Cronbach alpha coefficients , Pearson product-moment correlation coefficients and structural equation modelling methods. Pearson product moment correlation in this study showed that Supervision correlated positively with Task Freedom, Support, Pay and Benefits, Opportunities for Growth and Resources Availability. Workload correlated positively with Working Conditions. Working Conditions correlated positively with Working Hours and negatively with Resources Availability. Task Freedom correlated positively with Opportunities for Growth and Intrinsic Motivation, and Support correlated positively with Opportunity for Growth Pay and Benefits correlated positively with Opportunity for Growth and Resource Availability, whereas Opportunity for Growth correlated positively to Work Enjoyment. Resources Availability correlates negatively with Working Hours, and Absorption indicates a positive correlation to Work Enjoyment and Intrinsic Motivation. Work Enjoyment correlates positively to intrinsic Motivation A structural model of work-related flow for employees in the mining industry comprising of job demands, job resources and work-related flow was tested. Job Resources (i.e. Supervision, Task Freedom, Support, Pay and Benefits, Opportunity for Growth, and Resource Availability) may have a positive impact on Work-Related Flow and could increase the levels of work-related flow of employees in the mining industry. Job Demands (i.e. Workload, Working conditions, Job Security, and Working Hours) has a negative impact on Work-Related Flow, thus job demands may negatively influence the experience of work-related flow in employees in the mining industry. Recommendations for future research were made. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.

The technological era in which modern day organisations function, attempting to make every aspect of service more efficient and customer friendly, has cultivated a need within organisations to invent new ways of service. Call centres are one way in which organisations are trying to improve their customer service. For this reason, telephone call centres are one of the fastest growing segments of the service sector. The growth in call centres is attributable to the benefits that they offer organisations. Call centres can improve service and retain customers, increase sales and/or revenue and reduce costs and/or improve efficiency. For this reason, organisations are placing an increasing emphasis on the role of call centres regarding the competitiveness of the company and increased pressure on call centre agents. Research indicated that there are certain stressors in the call centre industry. This is emphasised by the high turnover rate and by high absenteeism levels in call centres. Although some studies seem to suggest that working in call centres can be interesting, overall it seems that working in call centres is a stressful experience. The objective of this research was to investigate the relationship between job characteristics, work wellness and work-related flow of call centre agents in an insurance company. A cross-sectional design was used with an availability sample (N = 176). A self-constructed instrument (JDRS) was used to measure the unique job demands and job resources in the insurance industry. Along with the JDRS, the Oldenburg Burnout Inventory, the Utrecht Work Engagement Scale and the Work-Related Flow Scale were used as measuring instruments. Results showed that the unique job demands in a call centre are pressure, working conditions, workload, and job security. The unique job resources are supervision, resources availability, task freedom, pay and benefits, opportunity for growth, and support. Work wellness was found to comprise burnout, work engagement and work-related flow. Multiple regression analysis showed that 6% of the variance in Mental Distance was predicted by Job Demands, with Working Conditions being the only significant predictor. Within Exhaustion, 11% of the variance explained was predicted by Job Demands, with Job Security and Working Conditions being the only significant predictors. No statistically significant predictions were obtained for Work Engagement and Work-Related Flow (i.e. Absorption and Flow). Recommendations were made for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

In a new world of work characterised by competitiveness, benchmarking, technological innovation and efficiency, the South African chemical industry needs to function at an optimal level to meet the demands of its stakeholders and employees. The industry needs leadership of the highest standard and an efficient, productive workforce. The objective of this study was to determine the relationship between leader empowering behaviour, self-efficacy, job resources and work-related flow for employees in the chemical industry. More specifically, it was examined whether personal and organisational resources facilitated flow at work, and whether employees who experienced flow mobilised more resources over time. The research method consisted of a literature review and an empirical study. A cross-sectional survey design was used to collect the data. An availability sample (N= 213) from employees in the chemical industry was taken. A biographical questionnaire and a self-constructed instrument (JDRS) were used to measure the unique job demands and job resources in the chemical industry. Along with the JDRS, the WOrk-reLated Flow Scale (WOLF), the Leader Empowering Behaviour Questionnaire (LEBQ) and General Perceived Self-efficacy Questionnaire (GPSQ) were used as measuring instruments. The statistical analysis was conducted with the help of the SPSS program. The results of the research indicate that the availability of leader empowering behaviour (i.e. delegation of authority, self-directed decision making, information sharing, and coaching for innovative performance), self-efficacy and job resources (i.e. supervision, availability of resources and autonomy) can result in higher levels of work-related flow in the workplace. Recommendations were made for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2009.

Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.