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The redesign of an outcomes-based curriculum for contact centre agents.

Thesis (MTech. degree in Contact Centre Management) - Tshwane University of Technology, 2007. / The purpose of this study is to assess the experience of contact centre agents who have been trained according to the current Tshwane University of Technology curriculum for the Contact Centre Management qualification. The aim is to develop a more effective outcomes-based curriculum for contact centre agents.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1000595
Date January 2007
CreatorsKgomo, Frans L.
ContributorsPretorius, W. L.
Source SetsSouth African National ETD Portal
LanguageEnglish
Detected LanguageEnglish
TypeThesis
FormatPDF
Rights© 2007 Tshwane University of Technology

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