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Previous issue date: 2018-02-12 / Este trabalho apresenta uma an?lise do setor de almoxarifado do IFPB ? Picu? ? por meio de
ferramentas da Gest?o da Qualidade, a fim de levantar os problemas encontrados em todas as
suas etapas de trabalho, identificar as poss?veis causas e, atrav?s da ferramenta 5W3H, propor
solu??es para resolver esses problemas, tornar o setor mais eficiente e, consequentemente,
com menos desperd?cio do dinheiro p?blico. O almoxarifado tem o papel de planejar
aquisi??es comuns, acompanhar o pedido de material, receb?-lo, confer?-lo e guard?-lo at?
que seja distribu?do para o usu?rio final. Foi elaborado um fluxograma de cada etapa de
trabalho nesse setor, que ? analisado conforme as normas vigentes e o Manual de
Almoxarifado da institui??o. Foram identificados os problemas de cada etapa e selecionado
um como prioridade para encontrar suas causas, usando-se ferramentas como o diagrama de
causa e efeito ou diagrama de Ishikawa e os 5W3H. Para propor solu??es para os problemas
constatados, foi utilizada a ferramenta 5W3H. A metodologia adotada envolveu a pesquisa
bibliogr?fica e a documental, para posterior coleta de dados atrav?s de entrevistas
semiestruturadas. Depois dessa discuss?o, apresenta-se uma proposta de interven??o para o
Campus estudado, visando tra?ar poss?veis solu??es para os problemas encontrados, sugerir
novos procedimentos e apresentar novos fluxogramas. / The present paper proposes to analyze the Warehouse sector of the IFPB - Picu? through
Quality Management tools in order to raise the problems encountered in all the steps of the
sector. With this, we seek to identify the possible causes again through the 5W3H tool, seek to
propose solutions in order to remedy such problems and make the sector more efficient and
consequently with less waste of public money. The Warehouse has the role of planning
common acquisitions, tracking the order, receiving it, conferencing, and keeping up the
distribution to the end user. Thus, the present work constructs the flow chart of each stage of
work in the Warehouse, analyzed according to the current norms and the Warehouse Manual
of the institution. After this, the problems of each step are identified and one is selected as a
priority to find its causes from tools like Cause and Effect Diagram or Ishikawa Diagram and
5W3H. To propose solutions, the 5W3H tool was used. The methodology adopted was
through bibliographical and documentary research, for later data collection through semistructured
interviews. After this discussion is presented a proposal of intervention to the
studied Campus with the intention of tracing possible solutions to the problems found
suggesting new procedures and presenting new flowcharts.
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/25020 |
| Date | 12 February 2018 |
| Creators | Nunes, Paula Barr?to Maia |
| Contributors | 01046189492, Alloufa, Jomaria Mata de Lima, 03203069415, Lopes, Alba de Oliveira Barbosa, 03419809433, Ara?jo, Richard Medeiros de |
| Publisher | PROGRAMA DE P?S-GRADUA??O EM GEST?O P?BLICA, UFRN, Brasil |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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