M.A. / CD-ROM products provide access to information by means of different modes of interaction, often on the same database. Although command language is still widely recognized as the interaction mode which retrieves the most relevant references, it is regarded as difficult to use because of its complex structure. More user friendly modes, for example, menu and direct manipulation are viewed as being more accessible to the up-and-coming end-user. The purpose of this study was to determine by means of an empirical study whether the retrieval effectiveness between two modes of interaction on the same database differed significantly. A literature survey pointed out the unique characteristics of existing modes. It was also established that the traditional measures of retrieval effectiveness through relevance and precision could not be applied in this research. A method was devised in which the results of the two modes were compared. The empirical study was done on the command and form fill-in modes of Wilson Business Abstracts. Total results retrieved through each mode were compared, as well as the ease of entering the search by means of appropriate search facilities for each mode. The results of the research revealed that the presence of unique search facilities in a mode results in better retrieval effectiveness. Searches in both modes also require specific ways of input for optimum quality retrieval and thus has implications for intensive training in search methods.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:13503 |
| Date | 18 March 2015 |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
| Rights | University of Johannesburg |
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