The purpose of this research was to measure users' satisfaction with computer support in the higher education environment. The data for this study were gathered over a 5-week period using an online survey. Subjects (N=180) were members of a college at a major Texas university, which included both faculty and staff. SERVQUAL was the instrument used in this study. Two-ways statistical ANOVA analyses were conducted and revealed three statistically significant differences for Gender, Classification, and Comfort Level.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc9005 |
| Date | 08 1900 |
| Creators | Yu, Brenda Wai Fong |
| Contributors | Young, Jon I., Norris, Cathleen, Cereijo, Maria Victoria |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | Text |
| Rights | Public, Copyright, Yu, Brenda Wai Fong, Copyright is held by the author, unless otherwise noted. All rights reserved. |
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