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Using SERVQUAL to Measure Users' Satisfaction of Computer Support in Higher Educational Environments

The purpose of this research was to measure users' satisfaction with computer support in the higher education environment. The data for this study were gathered over a 5-week period using an online survey. Subjects (N=180) were members of a college at a major Texas university, which included both faculty and staff. SERVQUAL was the instrument used in this study. Two-ways statistical ANOVA analyses were conducted and revealed three statistically significant differences for Gender, Classification, and Comfort Level.

Identiferoai:union.ndltd.org:unt.edu/info:ark/67531/metadc9005
Date08 1900
CreatorsYu, Brenda Wai Fong
ContributorsYoung, Jon I., Norris, Cathleen, Cereijo, Maria Victoria
PublisherUniversity of North Texas
Source SetsUniversity of North Texas
LanguageEnglish
Detected LanguageEnglish
TypeThesis or Dissertation
FormatText
RightsPublic, Copyright, Yu, Brenda Wai Fong, Copyright is held by the author, unless otherwise noted. All rights reserved.

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