This study was conducted in order to understand stressful situations and stress coping strategies among employees who were working from home during the covid-19 pandemic. In attempt to bridge this knowledge gap, a critical incident approach was employed. Twelve (12) participants who were working from home were obtained purposively to participate in this study. Semi-structured interviews were conducted through zoom to collect data. Critical Incident Technique was used during interviews and thematic analysis were used to analyse data. The study revealed stressors which are lack of enough resources, extra work, lack of autonomy, work future uncertainty, stress due to covid-19, lack of help when needed, difficulties to reach colleagues, job inefficient and presence of telework unsuitable jobs. Coping strategies revealed were positive mindset, seeking social support, physical exercises, self-efforts to find solution of telework challenges, working extra hours and not answering calls or emails on purpose. It was recommended that organizations should determine suitable jobs for telework, providing required resources, granting employees working autonomy, as well as establishing a channel which can be used as a means of communication among employees as well as to be used as an inspiration and encouragement channel through proving motivational adds to help employees to relive their stressful situations.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:mdh-55973 |
| Date | January 2021 |
| Creators | Kokutensa, Angelica |
| Publisher | Mälardalens högskola, Akademin för hälsa, vård och välfärd |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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