This thesis presents a study of hospitality employees in Australia. It explores how hospitality employees learn to appropriately express emotion as per certain norms that exist within their workplace. This study focuses on customer service employees and their interactions with customers and their co-workers.
| Identifer | oai:union.ndltd.org:ADTP/284047 |
| Date | January 2007 |
| Creators | Perera, Sanjeewa |
| Source Sets | Australiasian Digital Theses Program |
| Language | EN-AUS |
| Detected Language | English |
| Rights | Copyright Sanjeewa Perera 2007 |
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