The purpose of this study is to understand clients’ experience of the e-counselling service
provided by the Directorate: Counselling and Career Development (DCCD) at the
University of South Africa. The research questions focused on clients’ expectations and
experience of the e-counselling service. A sequential mixed methods design was
employed to collect and analyse quantitative and qualitative data in two phases. Data for
phase 1 of this study were collected with an online survey (n = 669) and data for phase 2
were collected with interview questions completed by e-mail (n=10). Quantitative data
analysis employed frequency counts and qualitative data analysis was based on
procedures outlined by Auerbach and Silberstein (2003). The study shows clients’
preference for text-based electronic services and regard the e-counselling service as a
valuable addition to services. Factors that contribute to clients’ positive and negative
experiences of e-counselling were identified. Findings and recommendations of this
study may be implemented by the DCCD to enhance the e-counselling service. / Psychology / M.Sc. (Psychology)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:umkn-dsp01.int.unisa.ac.za:10500/13843 |
| Date | 01 1900 |
| Creators | Deyzel, Leza |
| Contributors | Fourie, M. E. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (viii, 133 leaves) |
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