Communication plays a very important role in an organization. An exchange of information and knowledge maintains a normal operation of an organization. In addition, the establishment of co-understanding is necissary for the organization members to achieve the common goals of the organization. Communication happens when a message sender transmits information to a message receiver through the ¡§communication media.¡¨ There are two forms of communication; one is verbal and another is non-verbal or called wordless. Verbal communication includes face-to-face conversation, telephone contact and written correspondence. As to non-verbal communication, it includes physical gesture, facial expression, and the action of hand or eye that transmits messages. According to the researches, different communication media have different information capacities. To achieve the best performance, we should choose the communication media with the most match capacities and message ambiguous. Highly rich media is applied to highly complicated task, while less rich media is applied to simple and routine task. Therefore, it is important to study to the effectiveness of communication.
Employees of Retail business heavily uses mobile phone as the communication media. According to the media richness theory and the social influence model, this researcy performs a survey study. The research results reveal that there is no significant differences over the ambiguous of task, media richness, usefulness, media symbolic meanings and situational factors among the department stores and supermarket of different channels. Therefore, mobile phone application is regarded as a good communication tool in the retail business. It is suggested that an organization should consider replacing or matching the existing communication tool to achieve the most effective communication.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0818105-180211 |
| Date | 18 August 2005 |
| Creators | Lin, Shu-Chen |
| Contributors | Feng-Yuan Kuo, Jen-Her Wu, Fen-Hui Lin |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0818105-180211 |
| Rights | not_available, Copyright information available at source archive |
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