An International Express Delivery Service offers "door-to-door" comprehensive domestic and international courier and bulk mail services over 200 countries in the world. Through an efficient and multi-service international shipping network, their operations include clear import/export custom clearance, set up customized flight schedule, arrange material storage, perform custom reporting, and ground logistics. In a world of increasingly global competition, an International Express Delivery Service not only provides solution (service) to satisfy their customer needs, but also approach customer's supply chain information. Then, the express service company has achieved as called "Competitive Advantage" in the global market.
Companies achieve competitive advantage through analyzing conductive resources and implementing effective strategies. Ultimately, the only way to sustain competitive advantage is to upgrade companies' constant resource-to move to more sophisticated type. Since 1973, DHL, the case study of this research paper, entered Taiwan express service. Today, DHL is still the market leader in the international express industry. Successful companies, like DHL, tend to develop a bias for predictability and stability; they obtain successful factors to be in competitive advantage. This research will try to find out the factors by analyzing their resources, business scope and strategy planning.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0722102-180524 |
| Date | 22 July 2002 |
| Creators | Wu, Gwo-Li |
| Contributors | Cher-Min Fong, Chang-Yung Liu, Kuang S. Yeh |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0722102-180524 |
| Rights | restricted, Copyright information available at source archive |
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