The presence of a device meant to enhance the medical encounter may alter the nature of
the doctor-patient interaction in a way that affects patient satisfaction. The focus of this
study was to examine the social impact of introducing advanced exam-room technologies
to the doctor-patient interaction. By comparing cohorts (young: 18-39 and older: 62-89)
we examined a possible age-related interaction. Participants viewed one of several video
conditions portraying a physician conducting a medical interview in which he uses one of
various documenting technologies (Nothing, Pen and Paper, PDA, Desktop Computer,
Wearable Computer). After viewing the interaction, participants completed a series of
questionnaires evaluating their general satisfaction with the quality of care (QoC) given
during the medical interview. Patient satisfaction levels did significantly vary depending on the technology condition, participant cohort, and participant gender. Overall, young adults and females rated the doctor more favorably. The favorability of ratings for each technology condition depended on the aspect of QoC examined.
| Identifer | oai:union.ndltd.org:GATECH/oai:smartech.gatech.edu:1853/33897 |
| Date | 23 March 2010 |
| Creators | DeBlasio, Julia Marie |
| Publisher | Georgia Institute of Technology |
| Source Sets | Georgia Tech Electronic Thesis and Dissertation Archive |
| Detected Language | English |
| Type | Thesis |
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