Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2012 / Organisational citizenship behaviour (OCB) is discretionary behaviour of employees
that display altruism, courtesy, conscientiousness and loyalty towards co-workers and the organisation. OCB is important, since it promotes efficient and effective functioning of the organisation (Organ, 1988: 4). Research suggests that OCB is related to perceptions of organisational justice (OJ). OJ refers to fairness of decision making processes in the workplace, employees’ perceptions, and the influence of OJ on workplace behaviour. Perceived fairness determines the extent of employees’
OCB contributions to the organisation. OCB may be increased if employee perceptions of OJ are improved (Moorman, 1991: 845).
Anecdotal evidence suggests that many workers at the research site (Company A)
display negative OCB, hence identifying a need for this study. The main objective of
the study was to determine employee perceptions of OJ, levels of OCB, and to test
the nature of the relationship between perceptions of OJ and OCB at Company A.
Employees at Company A (N=130) were surveyed regarding their perceptions of OJ
and their willingness to display OCB. Cross sectional, quantitative data was collected
in a paper based survey, by using existing instruments that were formulated from
validated standardised questionnaires to measure OJ and OCB. Responses were
analysed, and the results of the study showed that certain components of OJ are
related to OCB at Company A.
Understanding the effect that management practices have on perceptions of OJ will enable management at Company A to improve interaction with employees in an effort to improve employees’ perceptions of fairness. This should enhance employee/management relations, encourage more citizenship behaviour from employees, and ultimately benefit the organisation.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:cput/oai:localhost:20.500.11838/977 |
| Date | January 2012 |
| Creators | Pastor, Lorna Valencia |
| Publisher | Cape Peninsula University of Technology |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
| Rights | http://creativecommons.org/licenses/by-nc-sa/3.0/za/ |
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