Thesis (MBA)--Stellenbosch University, 2004. / The nature of work and its organisation has interest managers, economists and
social scientists for as long as people have been employed by others to engage in
productive activity. Managers have largely been interested in maximising output from
available resources. During the last decade one approach has risen to outstanding
popularity in this context: Total Quality Management.
Total Quality Management is regarded as an approach which combines the technical
and managerial side of management. Whereas the technical side of quality
management is very much dependant on statistical control processes, the
managerial side is more concerned with the people involved. A main focus point of
this research report is the human side of quality management. By conducting an in
depth literature review the author found that the human aspect of quality
management had a great impact on the successful of quality assurance programmes.
In this context the variable of motivation and satisfaction are reviewed in detail.
It was discovered that the success of a business is largely dependent upon the ability
of leaders to motivate workers to achieve the highest results. All leaders should
understand motivation theory so that they can help ensure the success of their
workplace. Only by taking into account the human aspects of an organisation and
especially in the context of quality management programmes, the success of an
organisation in the rapidly changing and extremely demanding times can be assured.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/50154 |
| Date | 12 1900 |
| Creators | Kramer, Miriam |
| Contributors | Denton, M., Stellenbosch University. Faculty of Economic & Management Sciences. Graduate School of Business. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Format | 85 p. : ill. |
| Rights | Stellenbosch University |
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