Public library staff can in the meeting with the library visitors face difficulties and dilemmas. The aim of this master´s thesis is to contribute knowledge about how public library staff create and uphold their role in the meetings with the library visitors in the common areas in the public library. The study has two research questions: How do the public library staff adjust their role in the meetings with the library visitors? In what context and places do public library staff have conversations about meetings they have had with library visitors and how do that form their role? Interviews and observations have been used to collect the empirical material from three librarians and two library assistants, who worked in the same public library. The content analysis was based on Erving Goffman´s sociological perspective. The result of the study showed that public library staff adjust in the meeting to visitors´ behaviour, technical equipment, and the design of facilities in the library. There are also predefined codes of conduct consisting of norms, laws, decisions made in meetings and more. These predefined codes of conduct do not always go together with what happens in the meeting with the visitors. Therefore, the staff need to decide in every situation, how to adjust their role. The staff have conversations about meetings with the visitors during morning meetings, breaks, workplace meetings and more. These conversations prepare the library staff for the role they are going to perform.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hb-30424 |
| Date | January 2023 |
| Creators | Olsson, Christopher |
| Publisher | Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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