As business environment is getting globalized,. how to rapidly integrate information for improving the competitiveness of enterprise becomes a key issue. Therefore, adopting the information system outsourcing to increase the ability of an organization becomes one of the management trends. To obtain a suitable information system is always a critical challenge for most of the companies. Many researches of information system outsourcing showed a lot of un-satisfactions from the user side. Some of the projects are not only un-satisfied but even failed. Did improper expectations exist between the both sides? It is very important to find a trustful, experienced and professional partner for developing the system. Improper expectations and biases can be reduced so as to reduce the risk and avoid the un-necessary delay or conflicts.
There were many researches and discussions about the critical success factors of outsourcing ,the relationship between the two sides and outsourcing satisfaction. However, very few researches are devotedto the issue of differences in perception and expectation between the two sides.
In this research, multi-case study was adopted as the research method. Fourteen people in eleven cases were interviewed. Differences in perception and expection were investigated under the dimensions of objective, responsibility, relationship, culture and external environment. A framework was proposed to explain the phenomena under investigation. This framework can serve as a reference model for practical information system outsourcing as well as future research.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0629105-171639 |
| Date | 29 June 2005 |
| Creators | Lee, shu_chin |
| Contributors | Feng-Yang Kuo, Hsin-Hui Lin, Ming-Shang Huang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0629105-171639 |
| Rights | off_campus_withheld, Copyright information available at source archive |
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