This study explores the use of electronic information services (EIS) by students at the
Howard College (HC) campus of the University of KwaZulu-Natal (UKZN) in the
faculties of Engineering and the Humanities, Development and Social Sciences
(HDSS). The objectives were to establish usage among students; identify
determinants of usage and to make recommendations. To achieve these objectives,
the study concentrated on answering these research questions:
• Do UKZN students use library e-resources?
• Which e-resources are UKZN students using?
• Where do UKZN students access library e-resources?
• Why do UKZN students use library e-resources?
• What characterises non-users of library e-resources?
• What barriers exist to the use of electronic information services (EIS)?
A review of the literature identified a mix of quantitative, qualitative and combined
methods used to investigate EIS usage. In various research studies, the variables
considered to be determinants of use included age, status, discipline of study,
subject content, computer proficiency, ease of use, availability and print formats in
academic environments. The barriers experienced when using EIS formats, the
adoption of technology and the usability characteristics of EIS were also important
aspects evident in the literature.
The methodology adopted was based on a pragmatic philosophical approach and
sought to establish baseline data. A quantitative research design was used which set
out to achieve the research objectives through data collection on two fronts. Firstly,
the overall usage environment at UKZN was established by reviewing vendor usage
statistics. The COUNTER compliant statistics for selected databases and e-journals
were collected and analysed. As COUNTER statistics were not available for e-books,
the statistics available from the vendors were used. Secondly, a stratified, random
sample of students on the HC campus was surveyed by means of an online
questionnaire. A response rate of 22.5% was achieved. Data collected established
the characteristics of users; whether they made use of e-books, e-journals and
databases; where they used them and how often; why they made use of them; and
what barriers and problems they experienced when using them. Data from non-users
was also solicited. Data is presented in graphs and frequency tables. The Chi-square
test was applied to establish significant associations between variables and these
results are produced in contingency tables.
The findings established that EIS are used by students and usage fluctuates during
the course of the academic year with peaks occurring in each semester and low
points during the vacation periods. e-Journals and databases are used more than ebooks,
while postgraduate students use EIS most. Non-users made up almost a third
iv
of the sample; while habitual, frequent and infrequent users were reflected in almost
equal numbers among those who use EIS. Age, gender or discipline of study were
not in evidence as determinants of use. Students undertake searches mainly from
computers in the LANs but off-campus computers are also used, which highlights the
importance of remote access. The library website is most often the starting point for
navigation, although search engines are also popular as a virtual starting point.
Locating information was the prime motivation to use EIS, and students largely rated
the EIS they used as good or excellent. Barriers were experienced by as many as
37% of users who reported that the non-availability of EIS was the main problem,
although they experienced other difficulties.
In concluding, issues of library service delivery and recommendations regarding
usage are made. / Thesis (M.A.)-University of KwaZulu-Natal, Durban, 2010.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:ukzn/oai:http://researchspace.ukzn.ac.za:10413/2680 |
| Date | January 2010 |
| Creators | Finlayson, Avenal Jane. |
| Contributors | Murrel, Kathy. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
Page generated in 0.0024 seconds