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Previous issue date: 2009-12-22 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / The study examines the process of Knowledge Management and Technological Innovation in Small and Micro Enterprises (SME) in Rio Grande do Norte, Brazil, and proposes actions that can contribute to regional development and competitiveness of SME. Presents as technological innovation can help to make the SME entrepreneurial activities with innovative and competitive. Defines the phases and activities of the construction of knowledge in small organizations. Examines the process of Innovation, Research and Development (R & D) in SME. Identifies the use of knowledge management and technological innovation in management practices and social interaction to influence the competitiveness of SME. Covers the communities of practice as a diffuser of knowledge and learning. To obtain the data were used questionnaires with closed questions with multiple choice, direct observations and interviews with companies. The questionnaires and interviews covered the topics of
Innovation, Knowledge Management and Competitive Intelligence on SME. The sample consisted of a total of 13 Small and Micro Enterprises Award winning MPE Brazil
Competitiveness, sponsored by SEBRAE in the State of Rio Grande do Norte. The assessment questionnaires dealing with the Knowledge Management (KM Diagnostics -
Model Bukowitz and Williams, 2002) and the process of Technological Innovation (Adaptation of ANPEI - National Association for Research, Development and Engineering of
Innovative Companies). With the analysis, we concluded that the SME perceive knowledge management, but not formalized management practices so as to facilitate the dissemination of
information. Soon, these companies need additional supports to direct them to the innovative activities that generate added value and competitiveness in the market / O estudo analisa o processo de Gest?o do Conhecimento e Inova??o Tecnol?gica nas Micro e Pequenas empresas no Rio Grande do Norte e prop?e a??es que possam contribuir para o
desenvolvimento regional e a competitividade das MPEs. Apresenta como a Inova??o Tecnol?gica pode contribuir para tornar as MPEs empreendedoras com atividades inovadoras
e competitivas. Define as fases e atividades do processo de constru??o do conhecimento nas organiza??es de pequeno porte. Examina o processo de Inova??o, Pesquisa e Desenvolvimento (P&D) nas MPEs. Identifica o uso da Gest?o do Conhecimento e inova??o tecnol?gica nas pr?ticas administrativas e de intera??o social ao influenciar a competitividade das MPEs. Aborda as comunidades de pr?tica como difusoras do conhecimento e da aprendizagem. Para a obten??o dos dados foram utilizados question?rios com perguntas fechadas de m?ltipla escolha, entrevistas e observa??es diretas com as empresas. Os question?rios e as entrevistas abordaram os temas de Inova??o, Gest?o do Conhecimento e Intelig?ncia competitiva nas MPEs. A amostra constituiu-se por um total de 13 Micro e Pequenas empresas vencedoras do Pr?mio MPE Brasil de Competitividade, promovido pelo SEBRAE no Estado do Rio Grande do Norte. Os question?rios de avalia??o versam sobre a Gest?o do Conhecimento (Diagn?stico de GC - Modelo de Bukowitz e Williams, 2002) e o processo de Inova??o Tecnol?gica (Adapta??o da ANPEI Associa??o Nacional de Pesquisa,
Desenvolvimento e Engenharia das empresas Inovadoras). Com a an?lise dos resultados, conclui-se que as MPEs percebem a gest?o do conhecimento, por?m n?o formalizam as
pr?ticas gerenciais de forma que facilitem a dissemina??o das informa??es. Logo, estas empresas precisam de suportes adicionais que as direcionem para as atividades inovativas que
gerem um valor agregado e competitividade no mercado
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/14949 |
| Date | 22 December 2009 |
| Creators | R?gis, Josiana Flor?ncio Vieira |
| Contributors | CPF:04242565410, http://lattes.cnpq.br/8895667604896314, Silva, Eliane Ferreira da, CPF:75334976787, http://lattes.cnpq.br/4140071819487172, Aloise, Dario Jos?, CPF:05163088334, http://lattes.cnpq.br/7266011798625538, Cavalcanti, Ana C?lia Dantas, Ferreira, Rodrigo Jos? Pires |
| Publisher | Universidade Federal do Rio Grande do Norte, Programa de P?s-Gradua??o em Engenharia de Produ??o, UFRN, BR, Estrat?gia; Qualidade; Gest?o Ambiental; Gest?o da Produ??o e Opera??es |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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