Magister Commercii (Industrial Psychology) - MCom(IPS) / The social work profession is strongly client based with workers being involved in
complex social situations (Lloyd, King & Chenoweth, 2002). Social workers
judgement and decision making are influenced by their emotions and the
emotional context of the situation. Thus emotional intelligence is a core skill for
every social worker. Morrison (2007) purported that in order to be a good
practitioner one had to be able to comprehend and mange one‟s emotions and be
completely aware of the power of these emotions. Social work thus requires emotional involvement and it is therefore not uncommon for social workers to be emotionally drained and frustrated, which inevitably can lead to burnout (Lukelelo, 2004). According to Howe (2008), on a daily basis social workers face the complex world of human behaviour within the social context. Within this world relationships are broken, emotions run high and personal needs may not be met. However, Kinman and Grant (2010) postulated if social workers possessed the correct emotional and social competencies it would assist them in coping with the stressors of the profession and could reduce psychological distress and enhance well-being.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uwc/oai:etd.uwc.ac.za:11394/3932 |
| Date | January 2013 |
| Creators | Barkley, Elethea |
| Contributors | Jano, Rukhsana |
| Publisher | University of Western Cape |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Rights | University of Western Cape |
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