Poster presentation from the Living the Future 6 Conference, April 5-8, 2006, University of Arizona Libraries, Tucson, AZ. / Results of the University of Arizona’s Six Sigma process improvement of the Interlibrary Loan article borrowing process will be shared: user survey results, problems that were addressed to improve the process, statistics describing our processes before and after improvement and our cost analysis summary. In this study Turn Around Time (TAT) was improved: From: 42% of requests delivered within 3 days To: 68% delivered within 3 days; AND the Cost per Article was reduced: From $8.43 To: $7.97 (with more savings to come).
| Identifer | oai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/222331 |
| Date | 06 April 2006 |
| Creators | Voyles, Jeanne, Knight, Ellen |
| Contributors | University of Arizona Librares |
| Source Sets | University of Arizona |
| Language | en_US |
| Detected Language | English |
| Rights | Copyright © is held by the author. |
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