Aim of study: The purpose of this study is to investigate the current
knowledge management status within the Academic Information Service at
the University of Pretoria.
Research method: A literature study was conducted to establish the nature
and value of knowledge management for organizations. A questionnaire was
used to obtain reliable information with regard to the current value and nature
of knowledge management within the Academic Information Service at the
University of Pretoria.
Core findings: Within an academic library like the Academic Information
Service at Pretoria, there exist a certain misconception that libraries are
already doing knowledge management for years. The management of
knowledge for clients, and providing knowledge and information to the client
are seen as knowledge management. It was indicated that within the
Academic Information Service there is not much attention given to the
management of tacit knowledge within the organization. This shows that
libraries aren’t doing knowledge management for years. They are doing
explicit management of knowledge but not tacit management of organizational
knowledge. Within this study it is stressed why this tacit knowledge is so
important for an organization to exist and compete within these turbulent
times we live in. The academic information service is not managing their tacit
knowledge to the fullest potential and for benefit of the organization. There is
no culture or incentives conducive to knowledge sharing within the library. The
existing technology namely the intranet and portal aren’t re ally enablers for
knowledge management. There exist a lot of barriers to knowledge
management within the AIS that should be attended to. A knowledge
management strategy is suggested with a lot of shifts in connection to the
culture of the organization, incentives and information technology. / Thesis (MIT)--University of Pretoria, 2002.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/3692 |
| Date | January 2001 |
| Creators | Mallo, Christine Vera |
| Publisher | University of Pretoria |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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