Background: The real estate market has previously been subsidized by the government. The construction has been characterized by standardization and large scale complex. In the current situation there are other conditions on the real estate market, subsidies do not occur at the same degree and the market is more competitive. Customer influence has also changed. Today the customers want to customize their apartment by personal needs and lifestyle. The construction companies are trying to front and satisfy these new customer demands. They do it by offering the customers options regarding the interior and to some extent be involved in the construction process. Problem: What factors are important in terms of offering the optional opportunity to the client for constructions companies' continued long‐term survival? Purpose: To explore and analyze the connection between the construction companies' adaptability and the clients’ choice of company. Method: This essay is based on qualitative and quantitative data in terms of a series of interviews with relevant units of study and a survey of their clients and potential clients. The data has been elected to the theories. This essay has a deductive approach. Theory: Perceived Service Quality (Grönroos. C), Value Creation Logic (Normann. R) Involvement Theory (Chris. F), Service Value Chain (Grönroos. C), Business Idea (Normann. R) and Word Of Mouth (Grönroos. C) Result and conclusion: Customization and options are in relatively a small fraction of the total offer and the client does not choose construction company by their interior options. Other major factors have a greater impact in the clients´ decision. It is important that the construction companies are working with trust‐building strategies and that the total offering possess high quality. 3
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:sh-9630 |
| Date | January 2011 |
| Creators | Andersson, Robert, Gardell, Pierre |
| Publisher | Södertörns högskola, Institutionen för ekonomi och företagande, Södertörns högskola, Institutionen för ekonomi och företagande |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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