This thesis is a study of how a combination of process improvement and the action research approach was developed and used to change the work behaviour of Chinese employees, in terms of staff commitment and consequent customer satisfaction in a foreign-owned elevator-company service division in China. The case organisation is the multi-national company KONE and its operations in mainland China. / Thesis (PhDBusinessandManagement)--University of South Australia, 2001.
| Identifer | oai:union.ndltd.org:ADTP/267230 |
| Date | January 2001 |
| Creators | Leung Sai-Kwong, Johnny. |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | copyright under review |
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