The purpose of this study was to determine the effectiveness of an intervention designed to eliminate damage notification failures in a customer-specific standard operating procedure used by a global logistics company. Process maps identified locations in the process where damage notification failures could most likely occur. A revised process was designed overnight to eliminate as many notification failure points as possible. In addition, a job aid was included to help facilitate the process change for the drivers. The results of the intervention showed a rapid and profound decrease in damage notification failures leading to the retention of a large, profitable account with a minimal initial investment of time and money.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc4712 |
| Date | 12 1900 |
| Creators | Dearman, Shawn Kale |
| Contributors | Hyten, Cloyd, Rosales-Ruiz, Jesus, Vaidya, Manish |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | Text |
| Rights | Public, Copyright, Dearman, Shawn Kale, Copyright is held by the author, unless otherwise noted. All rights reserved. |
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