This research seeks to understand and explain job satisfaction levels, dissatisfaction and
turnover at the North West Housing Corporation in the Department of Local Government and
Traditional Affairs. It is a six-fold study; with level one addressing the background of the
study paying particular attention to a number of areas which include the statement of the
problem, objectives of the study. research questions and others. Secondly it looks at the
background of the North West Housing Corporation and how it was established. Thirdly this
study presents the background theory of this research in terms of the various approaches and
theories pertaining to the subject of job satisfaction. controversies and raging academic
debates that seek to push the thinking of the subject forward. Fourthly, it addresses the
methodology adopted in this research. Fifthly. it presents empirical descriptive and analytical
empirical findings of the research. Lastly, it presents the overall conclusion of this study. It is
important to recognise that by paying particular attention to job satisfaction levels,
dissatisfaction and turnover at the North West Housing Corporation, using approaches and
theories developed elsewhere, this study breaks new ground in pushing the thinking around
this topic in ways in which others have not appreciated. The method used by the researcher
was a questionnaire to collect data from there pendent.
From the literature survey, it was established by this research that the work performance of
employees does help an organisation to improve service delivery. Alongside this various
approaches and theories to job satisfaction were survey at great detail in this research. The
relationship between job satisfaction and employee was also addressed within the context of
the literature survey in this study. Inconsistencies within the literature concerning turnover
were also found especially with regard to the uncertainty surrounding both definition and
measurement of job satisfaction. Within this context it was found that the concept of job
satisfaction was strongly connected to an employee· s intention to leave present employment
which triggered turnover within that particular organisation. The literature survey of this
research is very broad and wide paying particular attention to the raging debates and
controversies around the topic under study in ways that contribute to the understanding of the
social science disciplines.
The empirical findings of this research have been presented in ways that strengthen the
understanding and explanation of job satisfaction, dissatisfaction and turnover. It was found
that the human resource management did not adequately address aspects relating to the job
satisfaction of its employees and that negatively impacted on productivity. This study sought
to attribute this failure to the transformation process that was under way at the time when the
research was undertaken. It fol lows therefore that this research could not confirm the notion
that job satisfaction was connected to an employee's intention to leave present employment
and therefore resulting in turnover with in the Corporation as suggested by the survey
literature. The inconsistencies found in the literature were confirmed when tested against the
research findings of this study. This study established that there was turnover, with some
employees moving out of the Corporation, but for reasons that could not be explained by any
single factor. It is therefore noteworthy that the empirical findings of this study are presented
in ways that contributes to the understanding and explanation of the topic under study. / Thesis (MBA) North-West University, Mafikeng Campus, 2011
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/15829 |
| Date | 11 January 2016 |
| Creators | Mogotsi, Gadifele Rahaba |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
Page generated in 0.0021 seconds