This thesis describes the development of a Knowledge Management (KM) Assessment
tool for the Operational level of the organisation. Its main focus is to help organisations
to identify the KM activities and mechanisms that they could improve in order to improve
their operational efficiency. Current KM literature is lacking in guiding organisations in
what they need to do in order to implement and formalise KM in their operations with a
view to improving operational efficiency. Therefore the aim of this thesis is to fill this
gap in the literature and also to influence the manner in which KM is practiced.
The research project has three distinct stages: the model development, modification and
testing stages. The model development stage synthesises KM literature and a pilot study
in order to develop a conceptual model of the KM assessment tool. The second stage of
the research project describes the application of the tool in three organisations and details
the modifications that were made as a result. Finally, the third stage tests the final version
of the KM Assessment tool using four case organisations.
The KM Assessment tool presented in this thesis is not a prescriptive KM solution; it
emphasises the need to approach KM from a process and task specific perspective. Put
another way, KM improvements should be implemented to reflect the processes and task
charactaristics of each individual organisation. However, the thesis presents a method of
evaluation of such that is unform across organisational types
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/5709 |
| Date | January 2009 |
| Creators | Kapofu, Desmond |
| Contributors | Barber, Kevin D., Beach, Roger |
| Publisher | University of Bradford, School of Management |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Thesis, doctoral, PhD |
| Rights | <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by-nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>. |
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