Knowledge management has roots in a variety of disciplines, such as philosophy,
psychology, social sciences, management sciences and computing. As a result, a wide
variety of theories and definitions of knowledge and knowledge management is used in the
literature. Irrespective of the theory or definition used, is it recognised that expert
knowledge and insight are gained through experience and practice and that it is a key
differentiator as an organisational asset.
This shift to knowledge as the primary source of value results in the new economy being
led by those who manage knowledge effectively. Today’s organisations are creating and
leveraging knowledge, data and information at an unprecedented pace – a phenomenon
that makes the use of technology not an option, but a necessity. It enables employees to
deal with multifaceted environments and problems and make it possible for organisations
to expand their knowledge creation capacity.
Software tools in knowledge management are a collection of technologies and are not
necessarily acquired as a single software solution. Furthermore, these knowledge
management software tools have the advantage of using the organisation’s existing
information technology infrastructure. Organisations and business decision makers spend
a great deal of resources and make significant investments in the latest technology,
systems and infrastructure to support knowledge management. It is imperative that these
investments are validated properly, made wisely and that the most appropriate
technologies and software tools are selected or combined to facilitate knowledge
management.
The purpose of this interpretive case study is to consider these issues and to focus on an
understanding of the key characteristics of a knowledge management system architecture
by exploring and describing the nature of knowledge management.
Based on the findings of this study, a list of key characteristics that a knowledge
management solution must comply with was collated, which expanded the existing
knowledge management model towards describing a knowledge management system
architecture. / Computing / M.Sc. (Information Systems)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:umkn-dsp01.int.unisa.ac.za:10500/3108 |
| Date | 11 1900 |
| Creators | Smuts, Johanna Louisa |
| Contributors | Van der Merwe, A.J. (Prof.), Loock, M. (Ms.) |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | 1 online resource (ix, 142 leaves) |
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