<p>The purpose with the thesis was to create a general model that can help companies to take the best decision when it comes</p><p>to improving the quality of an object. The model was created to solve the problem formulation; How to find the best way to</p><p>improve the quality of an object, focusing primarily on the relationship between cost and quality but also take other</p><p>important aspects into consideration. Before the model was created a literature study was performed in ELIN without any</p><p>useable result. After the literature study was performed quality models like Quality Function Deployment (QFD) and Total</p><p>Quality Management (TQM) were studied. The study of QFD and TQM showed that they are somewhat complicated and</p><p>often consider the entire organisation. Simple Quality Model is a smaller model and focuses only at one object at a time.</p><p>TQM and QFD have however been good inspiration for the creation of SQM. The model was tested in a real-time situation</p><p>at Saab Communication. Together with Saab Communication we decided to apply SQM to the Swedish defence telenetwork</p><p>(FTN). In FTN the model was tested at the basic connections. SQM generated 7 different alternatives to improve</p><p>the dependability in a basic connection. After the application of SQM it showed that alternative 7 was the best alternative.</p><p>Alternative 7 was to decrease the switch over time. The switch over is today not handled by a special employee and is</p><p>instead shared among several workers. By employing two new employees there is a possibility to lower the switch over time</p><p>with 50% down from today’s 60 minutes to 30. To implement this alternative would bring a cost of 5 374 034 SEK and a</p><p>quality increase of 0,1398955% for the basic connections in the Swedish defence tele-network.</p>
| Identifer | oai:union.ndltd.org:UPSALLA/oai:DiVA.org:vxu-1543 |
| Date | January 2007 |
| Creators | Karahasanovic, Ermin, Lönn, Henrik |
| Publisher | Växjö University, School of Technology and Design, Växjö University, School of Technology and Design |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, text |
| Relation | Rapporter från Växjö universitet : Matematik, naturvetenskap och teknik, 1404-045X ; TD 046/2007 |
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