Thesis (MBA) -- Stellenbosch University, 2007. / ENGLISH ABSTRACT: This research report is about the implementation of strategy in a developmental
orientated municipality. It demonstrates through a case study how the Department of
Financial Services implements the long-term goals and objectives of the Naledi Local
Municipality. It also demonstrates how the strategic integrated development plan and
the budget of the municipality direct the service delivery and budget implementation
action plans of the municipality and its departments. A departmental scorecard for the
Department of Financial Services and an individual scorecard for the Manager:
Financial Services was developed, based on the municipality's corporate scorecard.
The Balanced Scorecard as a tool to focus and align resources towards the
municipality's strategy was used as implementation model. Key performance areas,
key performance indicators and targets were also developed to ensure that strategy
to be implemented can be measured. The case study clearly indicates that the
municipality is on the right track with regard to the implementation of strategy in
theory and in practice. However, certain issues are highlighted as hindrances that will
undoubtedly impact on the successful implementation of the municipality's long-term
goals and objectives. / AFRIKAANSE OPSOMMING: Hierdie navorsingverslag handel oor 'n gevallestudie van strategie implimentering in
'n ontwikkelingsgerigte munisipaliteij. Die gevaliestudie demonstreer hoe die
Departement van Finansiele Dienste die langtermyn doelwilte en doelstellings van
die Naledi Plaaslike Munisipaliteit implimenteer. Die gevallestudie demonstreer
verder ook hoe die strategiese geIntegreerde ontwikkelingsplan en begroting van die
munisipaliteit die dienslewering en begroting-implimenteringsaksieplanne van die
munisipaliteit en sy departemente rig. 'n Departementele telkaart vir die Department
van Finansiele Dienste en 'n individuele telkaart vir die Bestuurder: Finansiele
Dienste, gebaseer op die korporatiewe telkaart, is ook ontwikkei. Die Gebalanseerde
Telkaart is gebruik as 'n instrument om hulpbronne te lokus op die munisipaliteit se
S6 strategie. Sleutelprestasie-areas, sleutelprestasie-indikatore en -teikens is
ontwikkel om te verseker dat die implimentering van strategie gemeet kan word. Die
gevaliestudie toon duidelik ook aan dat die munisipaliteit in teorie en in praktyk op die
regte spoor is met die implimentering van strategie. Sakere kwessies word egter
uitgelig as hindemisse wat die suksesvolle implimentering van die munisipaliteit S6
langtermyn doelwilte en doelsteliings ongetwyfeld sal beInvloed.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/19801 |
| Date | 03 1900 |
| Creators | Carstens, Jacques |
| Contributors | Oosthuizen, H., Stellenbosch University. Faculty of Economic and Management Sciences. Graduate School of Business. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Rights | Stellenbosch University |
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