This study focused on identification of success factors of strategy implementation in
retail branches of a bank.
The objective of this study was to identify and investigate the possible factors which
influence successful implementation of strategic plans in a retail banking
environment. In doing so, establish various factors that inhibit successful strategy
implementation and explore approaches or best practices that could be adopted to
facilitate effective implementation of strategic decisions.
The data was collected through questionnaires distributed to the branch managers of
the institution. 153 respondents out of a population of 615 participated in the study.
The results showed that understanding one’s local market, knowing your customer,
communication, leadership, culture-strategy alignment, resources-strategy
alignment, rewards and tactical plan are the top success factors of strategy
implementation within branches of this bank. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013
| Identifer | oai:union.ndltd.org:NWUBOLOKA1/oai:dspace.nwu.ac.za:10394/8722 |
| Date | January 2012 |
| Creators | Maseko, Benjamin Velaphi |
| Publisher | North-West University |
| Source Sets | North-West University |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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