"Customer Satisfaction is a Continuous Process which does not begin or end witha purchase".Slogans of “Quality" can be viewed all around the corners of factories, whichhas emerged as the managerial imperative from the past decade. But Qualityfailures, rejections & cancellations are still apparent. Therefore, we shouldinvestigate and prepare an action plan to experience the real achievementthrough producing quality products, to “Delight our Customers".The Author of this study has recognized the extent of misunderstanding, missmanagement of production process and Quality Systems and did select specificresearch methods in order to satisfy the aim of the investigation. Moreover, Authorhas selected one of Swedish based retailer namely Tailor Store AB, companywhich is very successful in web base mass customization.After analyzing the company Author has published a Quality handbook for theTailor Store AB. / Program: Textilekonomutbildningen magister
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hb-20116 |
| Date | January 2010 |
| Creators | Asanka Srimal, Waduge |
| Publisher | Högskolan i Borås, Institutionen Textilhögskolan, University of Borås/Swedish School of Textiles |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Magisteruppsats, |
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