Patients' satisfaction with health care services provided in the city of Johannesburg municipality clinics

Description

The study aimed at describing patients’ satisfaction with health care services provided in the city of
Johannesburg. The research sample consisted of adult male and female patients who visited region E
clinics for health services. Questionnaires were used to collect data and descriptive statistics for data
analysis. Findings indicated that patients were generally satisfied with health care services provided.
Recommendations included ongoing staff training to improve quality of health care and public
information and education campaigns to foster community awareness and understanding of health
services, develop a sense of ownership thereof, and encourage positive participation. / Health Studies / M.A. (Health studies)

Links & Downloads

1. Ramela, Irene Ntebo (2009) Patients' satisfaction with health care services provided in the city of Johannesburg municipality clinics, University of South Africa, Pretoria, <http://hdl.handle.net/10500/3901>
2. http://hdl.handle.net/10500/3901

Tags

Accessibility

Complaint procedure courtesy

Value for money

Information and transparency

610.7306990968221

Clinics -- South Africa -- Johannesburg

Additional Fields

Identifer	oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/3901
Date	11 1900
Creators	Ramela, Irene Ntebo
Contributors	Monama, E.N., Roos, J.H.
Source Sets	South African National ETD Portal
Language	English
Detected Language	English
Type	Dissertation
Format	1 online resource (viii,74leaves)