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The implementation of the Batho Pele principles from patients' experiences

The purpose of this quantitative, descriptive study was to identify shortcomings in the
implementation of the Batho Pele Principles in a public hospital. Findings were obtained
from a range of patients who had been admitted to specific units for three or more days,
and more evidence was gathered from articles in mass media. Data was collected through
a structured questionnaire from one hundred respondents (n=100) and analysed by means
of descriptive statistics. The research findings revealed that none of the Batho Pele
Principles were implemented effectively and that patients in general were not satisfied with
treatment in public hospitals. Shortcomings are attributed to insufficient management skills
and knowledge on different levels of the health care system, as well as a lack of awareness
among patients of their rights and responsibilities in health care. / Health Studies / M.A. (Public Health)

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/2667
Date January 2009
CreatorsKhoza, Vista Lovey
ContributorsH.S du Toit, Roos, J.H.
Source SetsSouth African National ETD Portal
LanguageEnglish
Detected LanguageEnglish
TypeDissertation

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