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Previous issue date: 2018-08-30 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES / Smart city is an approach to managing and coping with urban challenges in search for innovative solutions leading to better quality of life and sustainability in cities. Several initiatives have been undertaken, with a significant worldwide growth trend in the coming years. Such initiatives, however, may require non-trivial public investment, and failures resulting from them can have important consequences such as monetary loss, loss of reputation, reduced confidence and lack of public value. This research aims at setting a methodology in smart cities composed of a reference model and an assessment method from the Public Value perspective. These artifacts were evaluated based on the perception of 23 representatives of the Quadruple Helix (government, industry, university and citizens) and on the results of the applicability in practice, through an initial pilot evaluation, in the city of Nova Santa Rita. It follows Design Science as its epistemological paradigm and Design Science Research as its method, uniting theoretical and methodological rigor as well as practical utility for society. The results showed that the artifacts developed in this research can help in the design and assessment of smart cities in a gradual way, bringing together best practices considered intelligent and that allow for the expansion and/or generation of Public Value, consisting of a prescriptive scientific contribution. Among the contributions are the protocol, contingency and construction heuristics, which detail how these artifacts were rigorously designed and developed, under the Design Science paradigm, to solve the problem identified in this research. They are specific and useful knowledge, generated from this research, aimed at the practice and resolution of real problem, and can be used for future evolutions of the artifacts developed in the research and/or design of new artifacts, in different contexts and classes of problems. / Smart city corresponde a uma abordagem para gerenciamento e enfrentamento de desafios urbanos, em busca de solu??es inovadoras para melhor qualidade de vida e sustentabilidade nas cidades. Em raz?o disso, diversas iniciativas v?m sendo feitas, com tend?ncia de crescimento significativo nos pr?ximos anos, em ?mbito mundial. Entretanto, tais iniciativas podem requerer investimentos p?blicos n?o triviais e falhas podem ter consequ?ncias importantes como perda monet?ria, preju?zo em rela??o ? reputa??o, redu??o de confian?a e aus?ncia de valor p?blico para as partes interessadas. Este trabalho desenvolveu uma metodologia em smart cities, sob a perspectiva de Valor P?blico, composta por um modelo de refer?ncia e um m?todo de avalia??o, avaliados com base na percep??o de 23 representantes da Qu?drupla H?lice (governo, ind?stria, universidade e cidad?os) e nos resultados da aplicabilidade na pr?tica, por meio de uma primeira avalia??o piloto, na cidade ga?cha de Nova Santa Rita. Adota Design Science como paradigma epistemol?gico e Design Science Research como m?todo de pesquisa, unindo rigor te?rico-metodol?gico e utilidade pr?tica para a sociedade. Os resultados mostraram que os artefatos desenvolvidos nessa pesquisa podem ajudar na concep??o e na avalia??o de smart cities de um modo gradual, reunindo melhores pr?ticas consideradas inteligentes, que possibilitam amplia??o e/ou gera??o de Valor P?blico, consistindo numa contribui??o cient?fica de car?ter prescritivo. Entre as contribui??es t?m-se tamb?m o protocolo, as heur?sticas contingenciais e de constru??o, que detalham como esses artefatos foram projetados e desenvolvidos com rigor, sob o paradigma de Design Science, para a resolu??o do problema identificado nessa pesquisa. Constituem conhecimento espec?fico e ?til, gerado a partir da pesquisa, voltado ? pr?tica e ? resolu??o de um problema real, podendo ser usado para futuras evolu??es dos artefatos desenvolvidos na pesquisa e/ou no projeto de novos artefatos, em diferentes contextos e classes de problemas.
| Identifer | oai:union.ndltd.org:IBICT/oai:tede2.pucrs.br:tede/8356 |
| Date | 30 August 2018 |
| Creators | Porto, Josiane Brietzke |
| Contributors | Oliveira, M?rian |
| Publisher | Pontif?cia Universidade Cat?lica do Rio Grande do Sul, Programa de P?s-Gradua??o em Administra??o e Neg?cios, PUCRS, Brasil, Escola de Neg?cios |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/doctoralThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_RS, instname:Pontifícia Universidade Católica do Rio Grande do Sul, instacron:PUC_RS |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | -693708953863352273, 500, 500, 500, 600, -4029489148974231049, 8024035432632778221, 3590462550136975366 |
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