Thesis (MBA (Business Management))--Stellenbosch University, 2008. / Traditionally, organisational performance and efficiency measurements have been
focused on cost containment. Today, however, performance measurement systems of
world-class organisations are tailored to drive manufacturing and service business
excellence.
Quality is crucial for gaining a competitive advantage internationally. Quality award
programmes promote quality awareness, recognise the quality achievements of
companies and provide a platform for sharing successful quality management initiatives.
Quality award frameworks form the foundation for developing business excellence
models. Business excellence models are based on the premise that customer
satisfaction, people (employee) satisfaction and impact on society are all achieved
through leadership driving the policy and strategy, the people management, resources
and processes, leading ultimately to excellence in business results.
In this paper five of the most prominent international business excellence models are
discussed. The success stories of companies that have implemented these models are
looked at and the South African Excellence Model is compared with these five
international models.
The aim of the study is to analyse the South African Business Excellence Model as
compared to international models such as the Deming Prize, the MBNQA, the EFQM, the
AQA and the SQA. Case studies of two companies, Combine Cargo and Daimler
Chrysler, are analysed with the aim of determining the shortcomings of the SAEM and the
effects of the SAEM on business practices. Conclusions are drawn based on the
experiences of these businesses, in order to verify the shortcomings and the effects of the
SAEM.
Lastly, the reasons for the failure of the SAEF and the SAEM are investigated and
recommendations and guidelines are given for the revival of the SAEM and the promotion
of quality in South Africa.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/783 |
| Date | 03 1900 |
| Creators | Williams, June C. |
| Contributors | Troskie-de Bruin, Christel, Stellenbosch University. Faculty of Economic and Management Sciences. Graduate School of Business. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Rights | Stellenbosch University |
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