Aim of the study. To evaluate the satisfaction of the patients with the primary odontology care and the factors influencing it in public institution Šeškinės Poliklinika.
Methods. In January – April, 2005 an anonymous questionnaire survey of the patients (n=448) from odontology department of Vilnius city public institution Šeškinės Poliklinika, where odontology services of primary level are provided, was carried out. The response rate was 89,6 percent. The data was analyzed using statistical data analysis package SPSS 9.0.
Results. 71 percent of the patients from Vilnius city public institution Šeškinės Poliklinika were completely satisfied with the services. 24 percent were satisfied, 5 percent were not satisfied, there were no patients who were completely not satisfied. 90 percent of the patients would like to be treated in the same department in the future. About 90 percent of the patients were completely satisfied with the communication with the doctor and his competence. The satisfaction of the patients was related to the following factors: family status (there were less satisfied patients among single and widows than in other family status groups); education (there was the least number of satisfied patients among the respondents who had elementary and unfinished secondary education); social – professional status (there was the least number satisfied patients among the unemployed); certain service accessibility factors (there were more satisfied patients among those... [to full text]
| Identifer | oai:union.ndltd.org:LABT_ETD/oai:elaba.lt:LT-eLABa-0001:E.02~2006~D_20060613_144508-93837 |
| Date | 13 June 2006 |
| Creators | Ulickienė, Gitana |
| Contributors | Milašauskienė, Žemyna, Kalėdienė, Ramunė, Bučiūnienė, Danutė, Petrauskienė, Jadvyga, Misevičienė, Irena, Kairys, Jonas, Kaunas University of Medicine |
| Publisher | Lithuanian Academic Libraries Network (LABT), Kaunas University of Medicine |
| Source Sets | Lithuanian ETD submission system |
| Language | Lithuanian |
| Detected Language | English |
| Type | Master thesis |
| Format | application/pdf |
| Source | http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20060613_144508-93837 |
| Rights | Unrestricted |
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