Most companies are competing in the diverse global markets, and competitive advantage
through human capital is becoming very important. Employee development for high
productivity and the use of effective tools to measure their performance are therefore paramount.
One such tool is the 360-degree performance appraisal system.
The study on the effectiveness of the 360-degree performance appraisal was conducted on a
selected steel organisation. The primary objective of the research study was to determine
whether the current 360-degree performance evaluation system the organisation uses is effective
or whether there is a need to explore other employee evaluation and feedback systems across the
industry to identify the best practice.
Constructs that were measured are the impact of 360-degree appraisal on the employee
motivation and performance, job satisfaction, the organisation‟s performance, succession
planning as well as training and development. The findings showed that the 360-degree
appraisal system is effective in most of these areas. The findings will also assist management
with a better understanding of where the process has failed and what gaps need to be filled.
The results concluded that there is no need to explore other performance appraisal systems;
however, as recommended, the identified deficiencies in the current evaluation process need to
be addressed. / MBA, North-West University, Potchefstroom Campus, 2015
| Identifer | oai:union.ndltd.org:NWUBOLOKA1/oai:dspace.nwu.ac.za:10394/15366 |
| Date | January 2014 |
| Creators | Lithakong, Koetlisi Eugene |
| Source Sets | North-West University |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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