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Previous issue date: 2012-01-26 / This dissertation focuses on the management of information (PROCEMPA) and Social Work. The research that underlies guided by the critical-dialectical method and was held at the Funda??o de Assist?ncia Social e Cidadania (FASC - Social Welfare and Citizenship Foundation) in Porto Alegre. For this work we made thirteen interviews with managers and technicians of FASC and PROCEMPA; and more eleven technical‟s foundation that we send online questionnaires. The proposal was submitted of the Investigative Commission of the Social Work Faculty and Ethics Committee of Research of the Pontifical Catholic University of Rio Grande do Sul. The research problem was formulated: What was the contribution that the Management Information gave to the consolidating Social and Public policy the city of Porto Alegre in the period 2007-2008? This study tried identifying the process and the possible contributions of the information and structure of the Social Welfare management policy and more providing insight, for improving the management process. Throughout the production this study sought to contribute thoughts on management information and Social Welfare Policy strategy to qualify for from the impacts of changing world of work. The main results of the study underscore the importance of information for the entire management process, especially for the performance planning and decision making. And is very important the updating systematic of databases and information flows, which requires adequate infrastructure. Also emphasizes the needs for that information will be is effectively transformed into knowledge, and considers the Management of the Information Politics a strategy key to public policies, especially in the Social Policy, the subject of this study. The main conclusion stands out recognition of the use of the information necessary to guarantee Rights and the importance of management information for social assistance policy. However, no management or any form of information, but guided processes in collective access, in other words, an information management characterized as a democratic process. / Na presente disserta??o aborda-se a Gest?o da Informa??o e a Assist?ncia Social. A pesquisa que a embasou orienta-se pelo m?todo dial?tico-cr?tico e foi realizada na Funda??o de Assist?ncia Social e Cidadania, em Porto Alegre. Para tanto se realizaram 13 entrevistas com gestores e t?cnicos da FASC e da PROCEMPA e enviaram-se question?rios on line a 11 t?cnicos da mesma Funda??o. A proposta investigativa foi submetida ? Comiss?o Cient?fica da Faculdade de Servi?o Social e ao Comit? de ?tica em Pesquisa da Pontif?cia Universidade Cat?lica do Rio Grande do Sul. Pretendeu-se com o estudo identificar o processo de estrutura??o e poss?veis contribui??es da pol?tica de gest?o da informa??o na Assist?ncia Social, com vistas a contribuir com subs?dios para o aprimoramento do processo de gest?o. Ao longo da produ??o buscou-se aportar reflex?es sobre a Gest?o da Informa??o como estrat?gia para qualifica??o da Pol?tica de Assist?ncia Social, a partir dos impactos das transforma??es do mundo do trabalho. Como principais resultados o estudo ressaltou a import?ncia da informa??o para todo o processo de gest?o, especialmente para a realiza??o do planejamento e tomada de decis?o. Destacou-se, ainda, a necessidade sistem?tica de atualiza??o de bancos de dados e fluxos de informa??o, o que requer infraestrutura adequada. Ressaltou-se, tamb?m, a necessidade de que a informa??o efetivamente seja transformada em conhecimento. Considerou-se a Pol?tica de Gest?o da Informa??o como estrat?gia fundamental ?s pol?ticas p?blicas, especialmente ? Pol?tica de Assist?ncia Social, tema do estudo. Faz-se necess?rio a utiliza??o da gest?o da informa??o para a garantia de direitos e para a Pol?tica de Assist?ncia Social, mas n?o qualquer forma de gest?o ou informa??o, mas processos pautados no acesso coletivo, ou seja, uma gest?o da informa??o caracterizada como democr?tica.
| Identifer | oai:union.ndltd.org:IBICT/oai:tede2.pucrs.br:tede/516 |
| Date | 26 January 2012 |
| Creators | Raupp, Heraida Cyreli |
| Contributors | Prates, Jane Cruz |
| Publisher | Pontif?cia Universidade Cat?lica do Rio Grande do Sul, Programa de P?s-Gradua??o em Servi?o Social, PUCRS, BR, Faculdade de Servi?o Social |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_RS, instname:Pontifícia Universidade Católica do Rio Grande do Sul, instacron:PUC_RS |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | -5042336829439580540, 500, 600, 1550256503942391725 |
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