The objective of the study was to quantify the evolving scope of quality
management as practiced in a sample of companies in South Afiica, and to correlate this with corporate profitability.
The empirical data in this study suggests that a more extensive scope of
application and practice of quality management and related management
practices is related to better organisational profitability.
The significant correlations which were demonstrated are:
• A focus on results by companies is inversely correlated with Operating
Profit Margin.
• Quality training, employee communications and internal coordination
correlates positively with Net Profit Margin.
• The rigorous use of quality standards correlates positively with Net Profit
Margin.
• Quality control and monitoring correlates positively with Return on
Equity.
Recommendations flowing from this study include that a broader
paradigm of quality management is required, expressed as an
integrated model for innovation and change which is holistic rather
than fragmented. / Economics / M. Com. (Business Economics)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:umkn-dsp01.int.unisa.ac.za:10500/16459 |
| Date | 06 1900 |
| Creators | Weitz, Kevin Walton |
| Contributors | Steenkamp, R. (Rigard) |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (xxiv, 274 leaves) |
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