Here, the customer collaborations in product development, their impacts, and contingencies in Chinese manufacturers are explored. A grounded-theory-building cross-case analytic approach is used to acquire a deeper understanding of customer collaboration in product development within the Chinese context. The results show that the firm level analysis in multiple cases helps identify different techniques of customer collaboration in product development. The two coordination dimensions (information exchange and co-development) are clearly demonstrated in three stages (concept generation, project execution, and product usage) and two directions. In particular, it has been found that the focal firms involve cosupplier in the process of customer collaboration. Building on RBV and interorganizational learning theory, a customer collaboration-operational capability model is hereby proposed. Two operational capabilities (supply chain operating capability and integrated product development capability) and contingencies (technology/market familiarity and service proactiveness) are also identified based on case evidences. / In this final study, the impacts of project complexity and novelty on product design collaboration are tested. Three types of involvement activities (customer, supplier, and manufacturing involvement) are identified as product design collaboration in NPD project. A conceptual model is then built based on organizational information processing theory (OIPT). The relationships are tested in the international samples from eight countries, and the results demonstrate the different roles of involvement activities in dealing with project complexity and novelty. Particularly, project complexity has direct impact on manufacturing involvement. Project complexity has indirect impact on customer and supplier involvement through manufacturing involvement. In addition, only project novelty has direct impact on customer and supplier involvement. / In this study, the impacts of internal and external resources, as well as their interactions on the product innovation capability of Chinese manufacturers are investigated. Three internal resources (financial, physical, and human) and two external resources (external expert and cooperated project) are identified as antecedents of firm product innovation capability. The conceptual model is then built based on resource-based view (REV) and absorptive capacity (ACAP). Panel data from the Guangdong Technology and Innovation Assessment Center are used to test the relationships in the model. The results show that internal and external resources have different impacts on product innovation capability. Moreover, the interactions between internal resources and external resources significantly influence product innovation capability. / Study 1: Building Product Innovation Capability of Chinese Manufacturers: A Longitudinal Study / Study 2: Customer Collaboration in Product Development: An Exploratory Study of Manufacturers in the Pearl River Delta of China / Study 3: The Effects of Project Complexity and Novelty on Product Design Collaboration / Supply chain integration and innovation are two highly interrelated strategies firms must apply in order to gain a competitive advantage in the turbulent business environment of today. An increasing number of companies have begun looking beyond their boundaries to explore the use of external resources in creating additional value in their product innovation. Therefore, the process with which firms integrate their supply chain partners in new product development (NPD) has aroused the interest of researchers and practitioners. The three studies in this dissertation address innovation and NPD issues in supply chain management. / study 1. Building product innovation capability of Chinese manufactures: a longitudinal study -- study 2. Customer collaboration in product development: an exploratory study of manufacturers in the Pearl River Delta of China -- study 3. The effects of project complexity and novelty on product design collaboration. / Wang, Zhiqiang. / Adviser: Xiande Zhao. / Source: Dissertation Abstracts International, Volume: 73-03, Section: A, page: . / Thesis (Ph.D.)--Chinese University of Hong Kong, 2010. / Includes bibliographical references (leaves 128-143). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. [Ann Arbor, MI] : ProQuest Information and Learning, [201-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest dissertations and theses, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Abstract also in Chinese.
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_344927 |
| Date | January 2010 |
| Contributors | Wang, Zhiqiang, Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Source Sets | The Chinese University of Hong Kong |
| Language | English, Chinese |
| Detected Language | English |
| Type | Text, theses |
| Format | electronic resource, microform, microfiche, 1 online resource (xi, 147 leaves : ill., map) |
| Coverage | China, China |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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