published_or_final_version / Business Administration / Master / Master of Business Administration

Here, the customer collaborations in product development, their impacts, and contingencies in Chinese manufacturers are explored. A grounded-theory-building cross-case analytic approach is used to acquire a deeper understanding of customer collaboration in product development within the Chinese context. The results show that the firm level analysis in multiple cases helps identify different techniques of customer collaboration in product development. The two coordination dimensions (information exchange and co-development) are clearly demonstrated in three stages (concept generation, project execution, and product usage) and two directions. In particular, it has been found that the focal firms involve cosupplier in the process of customer collaboration. Building on RBV and interorganizational learning theory, a customer collaboration-operational capability model is hereby proposed. Two operational capabilities (supply chain operating capability and integrated product development capability) and contingencies (technology/market familiarity and service proactiveness) are also identified based on case evidences. / In this final study, the impacts of project complexity and novelty on product design collaboration are tested. Three types of involvement activities (customer, supplier, and manufacturing involvement) are identified as product design collaboration in NPD project. A conceptual model is then built based on organizational information processing theory (OIPT). The relationships are tested in the international samples from eight countries, and the results demonstrate the different roles of involvement activities in dealing with project complexity and novelty. Particularly, project complexity has direct impact on manufacturing involvement. Project complexity has indirect impact on customer and supplier involvement through manufacturing involvement. In addition, only project novelty has direct impact on customer and supplier involvement. / In this study, the impacts of internal and external resources, as well as their interactions on the product innovation capability of Chinese manufacturers are investigated. Three internal resources (financial, physical, and human) and two external resources (external expert and cooperated project) are identified as antecedents of firm product innovation capability. The conceptual model is then built based on resource-based view (REV) and absorptive capacity (ACAP). Panel data from the Guangdong Technology and Innovation Assessment Center are used to test the relationships in the model. The results show that internal and external resources have different impacts on product innovation capability. Moreover, the interactions between internal resources and external resources significantly influence product innovation capability. / Study 1: Building Product Innovation Capability of Chinese Manufacturers: A Longitudinal Study / Study 2: Customer Collaboration in Product Development: An Exploratory Study of Manufacturers in the Pearl River Delta of China / Study 3: The Effects of Project Complexity and Novelty on Product Design Collaboration / Supply chain integration and innovation are two highly interrelated strategies firms must apply in order to gain a competitive advantage in the turbulent business environment of today. An increasing number of companies have begun looking beyond their boundaries to explore the use of external resources in creating additional value in their product innovation. Therefore, the process with which firms integrate their supply chain partners in new product development (NPD) has aroused the interest of researchers and practitioners. The three studies in this dissertation address innovation and NPD issues in supply chain management. / study 1. Building product innovation capability of Chinese manufactures: a longitudinal study -- study 2. Customer collaboration in product development: an exploratory study of manufacturers in the Pearl River Delta of China -- study 3. The effects of project complexity and novelty on product design collaboration. / Wang, Zhiqiang. / Adviser: Xiande Zhao. / Source: Dissertation Abstracts International, Volume: 73-03, Section: A, page: . / Thesis (Ph.D.)--Chinese University of Hong Kong, 2010. / Includes bibliographical references (leaves 128-143). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. [Ann Arbor, MI] : ProQuest Information and Learning, [201-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest dissertations and theses, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Abstract also in Chinese.

by Ivy Chan Kit-chuen. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1990. / Bibliography: leaves 67-68. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.v / Chapter I. --- INTRODUCTION / Reasons Behind Grocery Product Expansion --- p.1 / Obstacles to New Product Introduction --- p.2 / Differential Treatment Among Manufacturers --- p.3 / Objectives of This Paper --- p.5 / Chapter II. --- LITERATURE REVIEW --- p.6 / The New Product Flurry --- p.6 / The Birth of Slotting Allowances --- p.9 / Cost Center or Profit Center --- p.9 / Payment Upfront or In Disguise --- p.10 / An Evolution from Trade Allowances --- p.11 / The Extent of the Practice --- p.12 / The Amount Involved --- p.12 / The Type of Company and The Form of Payment Involved --- p.13 / The Controversy Involved in Failure Fee --- p.14 / Beyond Supermarkets --- p.16 / Implications of the Problem --- p.17 / The Effect of Slotting Allowances on All Concerned --- p.17 / The Outcome of Consolidation and Information Control --- p.18 / Factors Influencing New Product Decisions --- p.19 / Management Information at the Retail Level --- p.19 / The Product and Its Company --- p.20 / The Customer's Needs --- p.20 / Alternative Courses of Actions to Consider --- p.21 / Government Regulation --- p.22 / Manufacturer-Retailer Settlement --- p.23 / Venture into Other Channels --- p.23 / Innovation in Packaging --- p.23 / Exercise Family Planning --- p.25 / Return to Pull Marketing --- p.25 / Innovation in Fixtures --- p.26 / Manufacturer-Retailer Cooperation --- p.26 / Summary --- p.29 / Chapter III. --- METHODOLOGY --- p.31 / The Scope of Study --- p.32 / The Approach --- p.32 / The Response --- p.33 / Chapter IV. --- FINDINGS OF THE STUDY --- p.34 / The U.S. and Hong Kong: A Preliminary Comparison --- p.35 / The Birth of Listing Allowances --- p.36 / What is a New Product --- p.37 / Where is the Competition for Space? --- p.37 / Slotting Allowances Practices in Hong Kong --- p.37 / Listing Allowances --- p.38 / In-Store Promotions --- p.39 / Discounts --- p.40 / Summary of New Product Introduction Charges --- p.41 / How Much is Involved? --- p.42 / Is It Negotiable? --- p.42 / Criteria for New Product Acceptance --- p.43 / Alternative Channels of Distribution --- p.44 / Japanese Supermarkets --- p.44 / The Independents --- p.45 / General Sentiments of the Industry --- p.45 / Other Issues --- p.46 / Choice of Location --- p.47 / Types of Promotion --- p.48 / Undersells --- p.49 / Chapter V. --- SUMMARY AND IMPLICATIONS --- p.50 / APPENDIX --- p.53 / BIBLIOGRAPHY --- p.67

by See Yat Fung, Linus, Wong Ming Fung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2002. / Includes bibliographical references (leaves 100-105). / Questionnaire also in Chinese. / ABSTRACT --- p.ii / ACKNOWLEDGEMENTS --- p.v / TABLE OF CONTENTS --- p.vi / LIST OF TABLES AND FIGURES --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.3 / Primary Research --- p.3 / Exploratory Study --- p.3 / Questionnaire --- p.3 / Sampling Procedures --- p.5 / Data Collection Period --- p.5 / Sensory Evaluation --- p.5 / Field Study --- p.6 / Telephone Interview --- p.6 / Secondary Research --- p.7 / Literature Reviews --- p.7 / News Reviews --- p.7 / Data Analysis --- p.8 / Recoding --- p.8 / Scores Construction --- p.9 / Statistical Tests --- p.9 / Limitations --- p.9 / Chapter III. --- COMPANY / BRAND OVERVIEW --- p.11 / Company Background --- p.11 / History --- p.11 / Financial Performance --- p.13 / Product Overview --- p.14 / Lines of Products --- p.14 / Sales Performance --- p.17 / Mr. Kon in China --- p.18 / Market Environment --- p.19 / Competitive Landscape --- p.20 / Marketing Strategies --- p.22 / Distribution --- p.23 / Promotion --- p.24 / Key Success Factors --- p.27 / International Expansion --- p.30 / Entering Hong Kong --- p.31 / Marketing Strategies --- p.33 / Chapter IV --- DATA ANALYSIS --- p.36 / Sample Size Analysis of the Results of the Questionnaire --- p.36 / Demographics --- p.36 / Consumption Patterns --- p.37 / Preference of Different Types of Packaging --- p.39 / Ideal Size for Ready-to-drink Tea --- p.40 / Preference of Distribution Channel --- p.41 / Preference of Product of Origin --- p.42 / Purchasing Behavior --- p.43 / Respondents' Attitudes Towards Ready-to-drink Tea --- p.44 / Aided Brand and Product Awareness --- p.46 / Product Trial Rates --- p.47 / Aided Celebrity Awareness --- p.48 / Celebrity Awareness vs. Product Awareness --- p.49 / Respondents' Attitudes Towards Mr. Kon Beverages --- p.51 / Analysis of the Results of the Sensory Evaluation --- p.54 / Differences in Tastes among Brands --- p.54 / Preferences in Tastes among Brands --- p.56 / Chapter V. --- RECOMMENDATIONS --- p.58 / Target Segment --- p.58 / Brand Image --- p.59 / Products --- p.59 / Taste --- p.60 / Packaging --- p.61 / Price --- p.62 / Place --- p.63 / Promotion --- p.65 / Communication --- p.67 / Chapter VI. --- CONCLUSION --- p.69 / Chapter VII. --- APPENDICES --- p.71 / Chapter VIII. --- BIBLIOGRAPHY --- p.100