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Previous issue date: 2014-09-19 / Atualmente, as organiza??es que operam com recursos p?blicos possuem o desafio de
comunicar resultados que v?o al?m do alcance de metas, custos e prazos. Observa-se a
import?ncia de um sistema de avalia??o de projetos com indicadores que reflitam seu sucesso
ou fracasso. O estudo compreende uma an?lise te?rica e emp?rica sobre os indicadores de
desempenho de projetos e crit?rios de sucesso, direcionando a pesquisa ao Servi?o de Apoio
?s Micro e Pequenas Empresas do Rio Grande do Norte ? SEBRAE/RN, e tem objetivo de
analisar indicadores de desempenho de projetos a partir da avalia??o dos crit?rios de sucesso.
Como arcabou?o te?rico utilizou as dimens?es m?ltiplas de sucesso de projetos propostas por
Shenhar; Dvir (2007), e quanto ? an?lise dos indicadores de desempenho, baseou-se na
metodologia proposta por Barclay; Osei-Bryson (2010). Para o alcance dos objetivos deste
trabalho, foi realizada uma pesquisa de natureza explorat?ria e descritiva, atrav?s de estudo de
caso, com abordagem mista, utilizando m?todos quantitativos e qualitativos. A pesquisa
abordou 6 (seis) projetos da organiza??o e aplicou coleta de informa??es do tipo survey junto
ao p?blico-alvo dos projetos, seus respectivos gestores e parceiros, equipe de gest?o e
diretoria executiva da organiza??o. A pesquisa qualitativa foi abordada para an?lise de seus
resultados, avalia??o dos crit?rios de sucesso existentes na organiza??o, seu sistema de
avalia??o de projetos e de indicadores de projeto. Dianta da an?lise da pesquisa, por meio do
teste de Kruskail Wails, averiguou-se que existe homogeneidade na variabilidade das
vari?veis estudadas. Afirma-se que a organiza??o possui um processo formal para medir e
avaliar seus projetos, de acordo com indicadores de resultado de custo, prazo, imagem
organizacional, satisfa??o, aplicabilidade, faturamento, produtividade, competitividade e
mercado, existindo assim, uma lacuna entre a teoria de crit?rios de sucesso de Shenhar; Dvir
(2007) e a pr?tica existente na organiza??o. Ap?s estudo de referencial bibliogr?fico e an?lise
dos dados, observa-se que os indicadores de desempenho da organiza??o est?o alinhados a
defini??o de Barclay; Osei-Bryson (2010). Sugere-se ao SEBRAE/RN, que em sua avalia??o
de projetos, sejam analisados os crit?rios de sucesso contempladas na teoria de Shenhar; Dvir
(2007) e que estes se transformem em uma ferramenta para medi??o de sucesso ou fracasso de
projetos. / Today, organizations that operate with public funds have the challenge of
communicating results that go beyond achieving goals, costs and deadlines. Notes the
importance for organizations to have a system for evaluating projects with indicators that
reflect their success or failure and thus may contribute to the operational strategy of the
organization. The study comprises a theoretical and empirical analysis about the projects
performance indicators and success criteria, directing the search to the Servi?o de Apoio ?s
Micro e Pequenas Empresas do Rio Grande do Norte - SEBRAE / RN, in order to analyse its
projects performance indicators based on the evaluation of the success criteria. As theoretical
framework, it was used the multiple dimensions of successful projects proposed by Shenhar
and Dvir (2007), and as the analysis of performance indicators was based on the methodology
proposed by Barclay; Osei-Bryson (2010). To achieve the objectives of this study, a survey of
exploratory and descriptive nature was carried out through a case study, with mixed approach,
using quantitative and qualitative methods. The study approached six (6) projects of the
organization and applied information collection typed ?survey? with the target audience of the
projects, their managers and partners, team management and project monitoring and executive
board of the organization. The qualitative research was addressed to the results analyzes,
evaluation of existing criteria for success in the organization, its system of project evaluation
and project indicators. After analyzing the research, it is noted the high concordance of
answered as the five (5) dimensions of success criteria proposed by Shenhar and Dvir (2007).
It is stated that the organization has a formal process for measuring and evaluating their
projects, according to outcome indicators of cost, time, organizational image, satisfaction,
applicability, sales, productivity, market competitiveness and thus there is a gap between
theory of success criteria Shenhar and Dvir (2007) and the existing practice in the
organization. After study of bibliographic references and data analysis, it is observed that the
performance indicators of the organization are aligned the definition of Barclay and Osei-
Bryson (2010). It is suggested to SEBRAE / RN, which in its evaluation of projects, the
success criteria for projects contemplated in Shenhar and Dvir theory (2007) are analyzed and
they are transformed into a tool for measuring the success or failure of projects.
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/23384 |
| Date | 19 September 2014 |
| Creators | Silva, Alinne Priscilla Dantas |
| Contributors | 36566721487, http://lattes.cnpq.br/9316091869858841, Medeiros J?nior, Josu? Vitor de, 87812436420, http://lattes.cnpq.br/5623264732330013, Ferreira, Manuel An?bal Silva Portugal Vasconcelos, 74900730149, http://lattes.cnpq.br/7033780505958439, Sousa Neto, Manoel Veras de |
| Publisher | PROGRAMA DE P?S-GRADUA??O EM ADMINISTRA??O, UFRN, Brasil |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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