The purpose of this quantitative, descriptive study was to identify shortcomings in the
implementation of the Batho Pele Principles in a public hospital. Findings were obtained
from a range of patients who had been admitted to specific units for three or more days,
and more evidence was gathered from articles in mass media. Data was collected through
a structured questionnaire from one hundred respondents (n=100) and analysed by means
of descriptive statistics. The research findings revealed that none of the Batho Pele
Principles were implemented effectively and that patients in general were not satisfied with
treatment in public hospitals. Shortcomings are attributed to insufficient management skills
and knowledge on different levels of the health care system, as well as a lack of awareness
among patients of their rights and responsibilities in health care. / Health Studies / M.A. (Public Health)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:umkn-dsp01.int.unisa.ac.za:10500/2667 |
| Date | January 2009 |
| Creators | Khoza, Vista Lovey |
| Contributors | H.S du Toit, Roos, J.H. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
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