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Řízení jakosti a řízení reklamací ve společnosti / Quality Control and Control of Complaints in the Company

This masters thesis deals with the current state of quality control system and control of complaints. Based on the information obtained from the analysis of the current situation in the company there is proposal of options and methods for quality improvements and control of complaints in the distribution process.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:222737
Date January 2010
CreatorsKrčálová, Jana
ContributorsKypr, Daniel, Bartes, František
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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