Thesis (M.S.)--Florida State University, 2004. / Advisor: Dr. Joseph J. Pignatiello, Jr., Florida State University, College of Engineering, Department of Industrial Engineering. Title and description from dissertation home page (viewed June 17, 2004). Includes bibliographical references.

Thesis (M.S.)--Florida State University, 2004. / Advisor: Dr. Joseph J. Pignatiello, Jr., Florida State University, College of Engineering, Department of Industrial Engineering. Title and description from dissertation home page (viewed June 17, 2004). Includes bibliographical references (p 53-55).

Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2009. / Includes bibliographical references.

This thesis concerns the question, "Why is the performance of Six Sigma within The Ford Motor Company below that experienced in other companies, and what can be done to improve it?" The aim of the thesis was to make recommendations that would improve the performance of Six Sigma within the Ford Motor Company. Results from the literature were categorised according to headings found in the European Foundation for Quality Model (EFQM): strategy, people, process and leadership. The key factors identified from the literature review as being significant for a successful Six Sigma deployment were that projects were aligned to the strategy of the organisation, individuals were clear on their role and had appropriate skills, processes were well defined and understood and leadership team was committed to Six Sigma. The research started with a review of the results from two employee surveys. The first was given to Black Belts and asked questions concerning Six Sigma. The second was given to all the employees in the organisation. The survey data failed to identify the cause of lower than expected results, and so the investigation followed with a series of twelve interviews. When these also failed to identify the factor or factors responsible for deployment performance, the project database was reviewed. The Define, Measure, Analyse, Improve and Control steps (DMAIC) were then analysed using Gardner’s Model of Process Maturity. The thesis concluded that the main influence driving Six Sigma performance was the low process maturity of the project selection and scoping processes and this gave rise to variable project performance. The thesis then presents material to improve project performance including a process map, a process Failure Mode and Effects Analysis (FMEA) of the project selection and scoping process, a control plan that ensures that the projects are on track and a macro using Excel and Minitab that works within the Ford Motor Company system to provide automatic evaluation of projects.

Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2009. / Includes bibliographical references.

Este trabalho propõe um Sistema de Controle de Qualidade (CQP) dos processos fotogramétricos digitais para a produção de dados espaciais baseados nos conceitos de gestão de qualidade ISO 9000 e nas diretrizes normativas suíças e norte-americanas. Procurou-se obter parâmetros de qualidade em cada um dos processos fotogramétricos digitais, de forma a garantir a qualidade final dos produtos e satisfazer às necessidades de precisão e exatidão dos dados espaciais e as suas aplicações. As principais fontes de erros são identificadas e comentadas e algumas das soluções propostas foram testadas com sucesso. / This work is aimed to the development of a Quality Control Process to be applied in the digital photogrametric processes that are part of the spatial data production. It is based on quality managements standards of ISO 9000 and in the Swiss and North American standards guidelines. Each step of the process was investigated to obtain individual parameters of quality that, collectively, were able to assure the quality of the end product, mostly in those aspects regarding the requirements for precision and accuracy. The main sources of errors are identified and discussed and some of the proposed solutions were tested successfully.

Este trabalho propõe um Sistema de Controle de Qualidade (CQP) dos processos fotogramétricos digitais para a produção de dados espaciais baseados nos conceitos de gestão de qualidade ISO 9000 e nas diretrizes normativas suíças e norte-americanas. Procurou-se obter parâmetros de qualidade em cada um dos processos fotogramétricos digitais, de forma a garantir a qualidade final dos produtos e satisfazer às necessidades de precisão e exatidão dos dados espaciais e as suas aplicações. As principais fontes de erros são identificadas e comentadas e algumas das soluções propostas foram testadas com sucesso. / This work is aimed to the development of a Quality Control Process to be applied in the digital photogrametric processes that are part of the spatial data production. It is based on quality managements standards of ISO 9000 and in the Swiss and North American standards guidelines. Each step of the process was investigated to obtain individual parameters of quality that, collectively, were able to assure the quality of the end product, mostly in those aspects regarding the requirements for precision and accuracy. The main sources of errors are identified and discussed and some of the proposed solutions were tested successfully.

This masters thesis deals with the current state of quality control system and control of complaints. Based on the information obtained from the analysis of the current situation in the company there is proposal of options and methods for quality improvements and control of complaints in the distribution process.