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Total quality management : a strategic management approach

D.Comm. / This thesis deals with the challenges posed to management to ensure that quality services are provided to customers and investigates the approaches management should adopt.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:9158
Date14 August 2012
CreatorsSmit, Dana Benjamin Henri.
Source SetsSouth African National ETD Portal
Detected LanguageEnglish
TypeThesis

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