Thesis (MBA)--Stellenbosch University, 2001. / New technologies have the ability to enable radical new business strategies,
new value propositions and at least transform the manner in which we
conduct our day-to-day business. This not only transforms our business but
also the speed at which it occurs is nothing short of phenomenal. In the
1990's the advent of the Enterprise Resource Planning (ERP) tools brought
about a previously unknown capability of integration and business processes
as opposed to functional management. This brought about the capability to
reengineer business processes and subsequent work practices. This
opportunity presented itself at Rossing Uranium Limited and based on a
sound business case this organisation went ahead to implement an ERP
along with reengineered work processes.
This study project has examined the role of information technology in a
modern organisation and its ability to transform business processes. The
theory of information technology as a key enabler is explored and
documented.
The human factor and change management is a critical success factor in any
of these major technology or business improvement initiatives. This study has
therefore examined the need for change management in organisations and
the change management process in some detail. Further to this the topic of
improvisational change was introduced, as a recognition that change
management within a bounded project initiative is not always sufficient to
support ongoing sustainable business improvements.
The theoretical aspects of systems implementation, reengineering and change
management are extrapolated into a real life case study, Rossing Uranium.
Within this case study the external market environment is described along
with the internal organisational dynamics. The case study goes on to describe the implementation of the ERP, the reengineering effort and the change
management program.
The final chapters deal with the evaluation of the Rossing business case
within the context of the change management process and focusing
particularly on business outcomes and the strengths and weaknesses of the
change management program. This is followed up by some key
recommendations to address shortcomings.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/52539 |
| Date | 12 1900 |
| Creators | Fouche, Nickolaus L. |
| Contributors | Denton, M., Stellenbosch University. Faculty of Economic & Management Sciences. Graduate School of Business. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Format | 105 p. : ill. |
| Rights | Stellenbosch University |
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