Reasons behind a low level of trust in middle managementThe purpose of this study was to investigate reasons behind the low level of trust in a large Swedish industrial company and to get a perception of what parameters the company can work with to increase level of trust. The question we been focusing on is how rewards and punishment can drive the organizational culture as organizational cultures is driven by different behaviors. As far as we could see there was no research or studies on specifically rewards and punishment connected to culture and its development.This is a qualitative study, and we made an approach to use Kathy Charmaz variant on Grounded Theory as a method. Interviews with managers in three different levels at the same department has been done. The study started with Jacobsen & Thorsvik's model, the transformation process to understand how different elements of the organization are connected. Using Schein's three-level model, the questionnaire was constructed. When analyzing the results from the interviews, mainly Ekman's LGSP model and Schein's three-level model was used.During the interviews was it obvious that all managers worked to develop the culture but without greater success. We found the organization had structural problems that made it difficult to develop trust and sometimes managers behaved in a way that was driving the culture in wrong direction according to company strategy. We noticed a widespread unconsciousness amongmanagers on how organizational culture is developed and how they were affecting their coworkers.When those who work in an organization become insecure, the uncertainty makes it difficult to build trust between different units. The uncertainty creates various negative behaviours that drive culture in the opposite direction to the desired.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-115713 |
| Date | January 2022 |
| Creators | Cederberg, Elisabet, Carlsson, Annika |
| Publisher | Linnéuniversitetet, Institutionen för samhällsstudier (SS) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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