Organisations in the public sector are facing tough challenges and need to review alternative ways of working. Robotic process automation (RPA) is a technology that is becoming a more common way to automate processes in order to become more efficient as an organization. However, the majority of studies on RPA are focused on companies in the private sector. Through a qualitative case study, we investigate the effects that RPA has on a organisation in the public sector. This study finds effects such as time savings, liberation from tedious tasks, reduced number of employees and increased productivity. Preparation before the implementation of RPA, in particular process mapping, has proven to be a factor that has a significant impact on the outcomes. In general, RPA is perceived as something positive within the studied case. The study shows that there is potential in automating public sector processes with RPA, however there seems to be some challenges with RPA as well, such as the loss of human social interpretation when a human is replaced by a robot.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-171269 |
| Date | January 2020 |
| Creators | Svensson, Marcus, Lundberg, Charlie |
| Publisher | Umeå universitet, Institutionen för informatik, Umeå universitet, Institutionen för informatik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Informatik Student Paper Bachelor (INFSPB) ; 2020.14 |
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